Refund policy
BENDA Moto Shop is the online store for BENDA MOTO Australia — apparel, riding gear and genuine BENDA parts, shipped Australia-wide. This policy explains when you can return or exchange something you have bought from this store, and how to go about it. Terms and conditions below apply to all returns.
Contact for all returns: sales@bendamoto.com.au | 1800 023 632
New bikes, servicing and warranty work are handled by your BENDA dealer, not by this store. This policy covers online store orders only.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Everything else in this policy is offered in addition to those rights and does not limit them. Where a restriction below refers to change of mind, it applies only to change of mind — it never affects your rights if goods are faulty, unsafe, not as described, or otherwise fail a consumer guarantee.
A major failure is where the goods are unsafe, significantly different from their description or sample, would not have been bought by a reasonable consumer aware of the problem, or cannot easily be fixed within a reasonable time. Where the failure is major, the choice of remedy is yours. Where it is minor, we may choose to repair or replace within a reasonable time.
Where an item is faulty, damaged in transit, or not what you ordered, we pay the return postage. Please contact us before sending anything back, and keep photos of the item and packaging where damage is involved.
Change of mind and size exchanges
Ordered the wrong size? We accept size exchanges within 30 days of delivery, subject to stock availability.
To be eligible, the item must be:
- unworn and unused, in the condition you received it
- with all original tags attached
- in its original packaging
We do not offer refunds for change of mind or incorrect choice once an order has been processed. Where an exchange is not possible, we may offer a store credit at our discretion.
How to start a return
Email sales@bendamoto.com.au with:
- your full name
- your order number
- the item or items involved
- the reason for the return or exchange
We will reply with a return authorisation. Please do not post anything back before you have that — unauthorised returns can go astray, and we cannot process what we cannot identify.
Return address
Once your return is authorised, send it to:
BENDA Moto Australia Pty Ltd
4 Higgs St
Albion QLD 4010
Australia
Please write your order number on the outside of the parcel.
Return postage
For change-of-mind returns and size exchanges, postage both ways is your responsibility, and we ask you to use a tracked service so the parcel can be traced if it goes missing. Where the return is because goods are faulty, damaged or incorrect, we cover the postage and the risk in transit. Please include a prepaid, correctly sized return satchel so we can send the replacement back to you.
We will not dispatch a replacement or process a credit until the original item reaches us. Allow 3–5 business days for processing once it arrives.
Helmets
Helmets are safety equipment, and once one has been worn on a bike we cannot resell it. Helmet returns are limited accordingly:
- the helmet must be unworn — not ridden in, not tested on the bike
- all tags, protective film and original packaging must be intact
- we offer a one-time size exchange per helmet order; we cannot swap back and forth across sizes or colours
- we do not offer refunds for change of mind on helmets — the one-time size exchange above is the change-of-mind remedy
If you are unsure of your size, contact us before ordering and we will help you choose. These limits do not affect your rights if a helmet is faulty or not as described.
Genuine parts
We cannot accept change-of-mind returns on parts once they have been fitted, or once fitting has been attempted. Please check the part number against your model and VIN before ordering — our parts catalogue lists exploded diagrams and part numbers for every model we stock, and we are happy to confirm fitment by email if you are not certain.
The same applies to electrical components once installed. None of this affects your rights if a part is faulty, unsafe or was supplied incorrectly — in that case the consumer guarantees above apply and we will sort it out, fitted or not.
Oversized and heavy items
Items over 3 kg and oversized items are pickup only and are not shipped. They are collected from, and returned to, our Albion premises at 4 Higgs St, Albion QLD 4010. Contact us and we will arrange a time.
Cancelling an order
If you need to cancel, email us as soon as possible. If we have not yet begun picking and packing your order, we will cancel it and refund you in full. Once an order has entered processing we may not be able to stop it, and the change-of-mind terms above will apply instead.
Product information
We work to keep descriptions, images, pricing and availability accurate, and we correct errors as we find them. If anything is unclear before you order, get in touch and we will confirm the details for you.
BENDA Moto Australia Pty Ltd · ABN 82 692 231 879
4 Higgs St, Albion QLD 4010, Australia
sales@bendamoto.com.au | 1800 023 632