Shipping policy
BENDA Moto Shop ships Australia-wide from our Albion premises in Brisbane. Rates are worked out at checkout from your delivery address. We currently ship within Australia only.
Australia
| Order total | Standard shipping |
|---|---|
| Up to $49.99 | $10.95 |
| $50.00 – $149.99 | $13.95 |
| $150.00 and over | Free |
Express shipping is $17.95 on any Australian order, regardless of total.
Free standard shipping applies automatically once your cart reaches $150 before shipping. It does not apply to oversized and heavy items, which are pickup only — see below.
Dispatch and delivery times
Orders are usually picked and dispatched within 1–2 business days. Standard delivery within Australia is typically 5–10 business days from dispatch, and express is faster on the same AusPost network.
These are estimates from Australia Post, not guarantees. Remote areas, public holidays and peak periods can add time. You will receive tracking by email as soon as your parcel is labelled.
Oversized and heavy items
Items over 3 kg and oversized items are pickup only and are not shipped. If your cart contains one, no shipping rate will be offered for it at checkout.
Collect these from:
BENDA Moto Australia Pty Ltd
4 Higgs St, Albion QLD 4010
Email sales@bendamoto.com.au or call 1800 023 632 to arrange a time. If you need a heavy item freighted, get in touch and we will quote it separately.
Where we ship
We currently ship within Australia only. If you are overseas and want something from the range, email sales@bendamoto.com.au and we will let you know whether we can arrange it.
Prices at checkout include Australian GST where it applies.
Delivery addresses
Please check your address carefully before paying. We dispatch to the address given at checkout, and once a parcel is lodged we cannot redirect it. If you spot a mistake, email us immediately — if the order has not been picked we can usually correct it.
Parcels returned to us as undeliverable because of an incorrect or incomplete address can be resent at your cost.
Lost or damaged parcels
If your tracking has not moved for several business days, or your parcel arrives damaged, contact us and we will chase it with Australia Post. Photograph any damage to the parcel and its contents before unpacking further, as carriers require this to process a claim.
Nothing here limits your rights under the Australian Consumer Law. See our returns and refund policy for faulty, damaged or incorrect goods.
Contact
BENDA Moto Australia Pty Ltd · ABN 82 692 231 879
4 Higgs St, Albion QLD 4010, Australia
sales@bendamoto.com.au | 1800 023 632